Aster Hospital

FAQs

You need to provide identification, previous medical records, and insurance details.

Yes, based on availability, you can choose your preferred room type.

The process includes registration, selection of room type, and deposit payment.

You can pay via cash, credit/debit cards, or online banking.

Yes, depending on the patient’s condition, certain pre-admission tests may be necessary.

The discharge process includes a medical assessment, settlement of bills, and arranging post-discharge care.

Inform the nursing staff as soon as possible to arrange for an extended stay.

It typically takes a few hours after the final assessment and bill settlement.

Yes, you will receive a detailed discharge summary outlining your treatment, medications, and follow-up instructions.

Report any discrepancies to the hospital administration immediately for correction.

Visiting hours in wards are 11:00 am - 12:00 pm and 4:00 pm - 6:00 pm. In ICUs, it's 10:30 am - 11:30 am and 3:00 pm - 4:00 pm.

No, outside food is strictly prohibited. The hospital provides meals under the supervision of experienced dieticians.

Yes, wearing the hospital uniform is mandatory for identification purposes.

Children under the age of 12 are generally not allowed in the patient areas to minimize infection risks.

Visitors must wear protective gear provided by the hospital and limit visits to the specified hours.

You have the right to receive respectful care, information about your treatment, and privacy during your stay.

You are responsible for providing accurate medical history, following prescribed treatments, and respecting hospital policies.

Yes, you have the right to refuse treatment after being informed of the consequences.

You can file a complaint with the hospital’s grievance cell, which will address your concerns promptly.

You have the right to ask questions and request more information until you fully understand your treatment options.